Create Ticket

post https://api.getknit.dev/v1.0/ticketing/ticket.create

Supported Apps

Intercom

App ID: intercom

Zendesk Ticketing

App ID: zendesk-ticketing

Freshdesk

App ID: freshdesk

Required Fields:

name
createdById
description

Honored Fields:

ticketTypeId (Question, Incident, Problem, Feature Request, Refund)
accountId (must match createdById's account)
groupId (assignedToId person should belong to this group)
tags, source, priority, status, assignedToId

Defaults (if not provided):

status: Open
priority: Low

Zohodesk

App ID: zoho-desk

Required Fields:

name
contactIds (Atleast one contact id must be provided)
departmentId (Must be passed in metadata)

Freshservice

App ID: freshservice

Required Fields:

name
createdById
description

Honored Fields:

ticketTypeId (Incident, Service Request)
groupId (assignedToId person should belong to this group)
tags, source, priority, status, assignedToId

Defaults (if not provided):

status: Open
priority: Low

Github

App ID: github

Required Fields:

name
accountId
collectionId (Must be passed in metadata)

Jira

App ID: jira

Asana

App ID: asana

ServiceNow (servicenow)

Supported Request Fields:

name - Required
assignedToId
createdById
dueDate
description
ticketTypeId
accountId
groupId
contactIds
priority
source

Supported Response Fields:

id

Language

Credentials

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